VBA MOUs

negotiations

VBA MOU

To E-mail: Paul Fleming

Expansion of Legal Instruments Examiner (LIE) Pilot MOU 08/01/17

Requirement for IDES Military Service Coordinators (MSCs) to use ERRA Tool MOU 08/01/17

PMC VSR Training Curriculum MOU 06-13-17 08/01/17

National Work Queue Phases 2 MOU 08/01/17

VBA Real Property Workspace Management Directive MOU 08/01/17

VBA Letter Improvement Project – Veteran’s Experience Changes MOU 08/01/17

National Mentoring Program Initiative MOU 08/01/17

Education Service Regional Processing Office – Revised Quality Review Worksheet MOU 08/01/17

2017VSR Quality Review Checklist MOU 04/14/17

VSR National Performance Standards MOU 2017 04/14/17

Mandatory Overtime MOU – 2017 04/14/17

Loan Guaranty Service – Cisco Enterprise Telephone System MOU 04/14/17

Employee Performance Report (EPR) Tool MOU 04/14/17

Compensation Work Credit Measurement MOU 04/14/17

Claims Assistant National Performance Standards Pilot – 2017 04/14/17

Vocational Rehabilitation Employment Vet Success on Campus Expansion-Hybrid Pilot MOU 04/06/17

AFGE – MOU TeleHealth Scheduling System 04/06/17

BFFS Work Items MOU 04/06/17

Education Service MITRE Studies-Survey at the RPO Initiative MOU 02/23/17

VBA Telework Directive MOU 02/23/17

JRVSR Job Task Analysis Survey 01/30/17

Signed MOU on Committee on Waivers and Compromises 01/20/17

2016
mou-vre-vrc-cbts-11/22/16

mou-centralized-mail-portal 11/15/16

mou-on-national-transaction-report-10/27/16

mou-on-expanding-vre-competency-based-training-system-10/27/16

mou-on-national-transaction-reports-10/27/16

mou-on-national-call-center-customer-relationship-management-unified-desktop-functionality

Deployment of VR&E, SSD, and the Fid Hubs into Centralized Mail 08/10/16

Signed MOU on VBMS Functionality Upgrade 08/08/16

efolder Express Application 07/14/16

Loan Guaranty Notices of Values Timeliness Changes 07/17/16

MOU- Data Gathering Pilot for Veterans and Employees Experience with C and P Exam 06/14/16

Nice Call Recording System MOU 06/06/16

MOU- RMC Toolkit 04/13/16

MOU- EPIC 04/13/16

MOU- Telework Pilot Program 04/13/16

2015
Mandatory Overtime 01/05/15

Customer Service in Public Contact (SAREA) 01/141/5

High Leverage Regional Office HLRO 01/15/15

OI&T Pilot – Use of New Technology (VOIP Soft Phones) in Telework Environment 01/15/15

Education Services Committee on Waivers and Compromises (COWC) Consolidation MOU 02/12/15

Rating Board Automation 2000 Test Pilot 02/13/15

Customer Relationship Management 02/18/15

National Call Center Pilot and Three Service Enhancements 02/19/15

VRE VRC Competency Based Training System (CBTS) Demo-Station Request 03/30/15

VRE Upgrade Enhancement to CWINRS System to use SAM 03/31/15

Temporary Surge for Reassignment of Work on Quality Review Teams 04/13/15

Education Service Telework MOU – Compliance Liaison Staff 04/22/15

Education Service Telework MOU – Compliance Liaison Staff05/27/15

Laptop Distribution and Field Desktops Replaced with Laptops MOU 07/20/15

Voice Over Internet Protocol (VOIP) MOU 07/20/15

Right Fax Initiative MOU 07/20/15

VBA – VSR Segmented Survey MOU 07/22/5

Printing Solution for telework employees 07/28/15

Regarding the Education Service Regional Process Office Time Study 07/29/15

Certification of Veteran Status Veteran Relatives 08/28/15

National Work Queue (NWQ) MOU – 10-28-15

MOU-Performance Standards for Vocational Rehabilitation and Employment Coordinators 12/08/15

2014
VBMS End User Experience Management Initiative 03/11/14

Spring Surge 04/16/14

Day One Brokering Centers (D1BCs) Transition 04/17/14

Acquistion Realignment Contract Specialist 07/10/14

AQRS WORK AT HOME AGREEMENT 09/15/14

DRO WORK AT HOME AGREEMENT 09/15/14

Columbia Fid-Hub LIW Work-at-Home MOU Pilot 10/09/14

Columbia Fid-Hub LIW Work-at-Home MOU Pilot 10/09/14

National Call Center Level II Knowledge Check Sheet 10/29/14

National Call Center Exclusion Category 12/09/14

National Workflow Process For Certificate Of Eligibility (COE) 12/09/14

Pension and Fiduciary (P & F) Work Measurement Study (WMS) with pilot 12/09/14

2013

Southern Area VETSNET Initiative (SAVI) 01/29/13

Claims Processing Time Assessment02/08/13

Proposed Rating Integrated Systems Model (PRISM) 02/26/13

Realignment of VBAs Support Services Division 07/31/13

Disability Evaluation System Rating Activity Site (DRAS) for Rating Veterans Service Representative (RVSR) Performance Standards 07/31/13

VSR Data Gathering for National Performance Plan 11/15/13

2012

Standarization and Simplifying Rating Notification SSRN 01/06/12

Transformation Initiative Integration Pilot 02/01/12

Customer Relationship Management (CRM) System 02/09/12

Expansion of Fiduciary Hubs 03/01/12

Transformation Processing Model 03/28/12
Veterans Benift Management System (VBMS) 03/29/12

5 U.S.C. 7106(b)(1) Pilot 04/13/12

National Performance Standards for Legal Administrative Specialist (LAS) at National Call Centers, IRIS Response Center, and Pension Call Centers 04/18/12

National Performance Standards for Loan Technicians at Regional Loan Centers 04/19/12

Veterans Benefits Management Assistance Program (VBMAP) 07/18/12

Rules Based Process System 10/02/12

Veterans Claims Intake Processing (VCIP) 10/16/12

VSR Performance Standards 11/01/12

Vocational Rehabilitation and Employment (VR&E) Video Telecounseling Pilot 11-16-12

Private Medical Records (PMR) 12/10/12)_

2011

Revised National Performance Plan Vocational Rehabilitation Counselor’s(VRC)Counseling Psychologist(CP)National Performance Standards 01/20/11

Mandatory Overtime 06/30/11

Quality Review Teams 12/21/11

2010

Revised National Performance Plan Veterans Service Representative (VSR

VSR Elements

2009

FFE MOU 06/03/09

Legal Instruments Examiner (LIE) National Performance Plan 06/03/09

Field Examiner National Performance Plan 06/03/09

VBA Policy on Management of Veterans’ and other Government Paper Records 2009

National Performance Plans for VSRs, RVSRs, and SVSRs 2009

2008

2007

Transfer of toll free calls 01/05/07

National Silent monitoring/call recording 05/03/07

National FlexiPlace Program 05/03/07

2006
Socioeconomic Goals Performance Elements MOU 10/19/06

Art26MOU 02/01/06

Interim Certification MOU 05/19/06

2005

Implementation of (ETA) at VBA Field Stations 03/30/05

Benifits Delivery at Discharge (BDD) Sites 03/28/05

Revised VSR Performance Standards 05/11/05

VRC/CP Performance Standards 06/14/05

National Scanner/Indexer Performance Standards 06/28/

National VSR Performance Standards Pension Maintenance 06/28/05

National VSR Performance Standards Pension Maintenance 06/28/05

Education Program Journey-Level ECSS and ELR Performance 06/28/05

Access Standardized Performance Elements Nationwide (ASPEN) 08/09/05

Relocation of COE Center to Winston-Salem 10/26/05

2004

Pilot Testing of TIMS Proposed National Performance Standards 04/01/04

National ECM and Senior ECM Performance Standards 04/01/04

Pilot Testing of the PMC Proposed National Performance Standards 04/09/04

Pilot Testing of VSR National Performance Standards 05/27/04

Employee Transition Issues in the Education Work-Study Consolidation 07/26/04

2003

Certification Validation test 07/02/03

Performance Standards for VCE’s in Education centers 06/30/03

Performance Standards test Loan Specialists 08/07/03

Learning Management System 09/15/03

MAP-D Implementation 10/08/03

2002

A 76 Employee Transition 01/18/02

Claims Process Improvement (CPI) Pilot 02/21/02

National Performance Plan Journey VSRs 02/28/02

Claims Process Improvement (CPI) Implementation 04/04/02

C&V Redesign 05/23/02

Claims Process Improvement (CPI) 06/19/02

Work Redistribution temp Newark Philly 11/05/02

PROSTAR 08/16/02

Decision Review Officer National Performance Test 08/27/02

Outbased RVSRs 11/20/02

Employee Express EEX implementation 11/27/02

Decision Review Officer National Performance Plan 12/31/

2001

CoreFLS Pilot Project of Financial Management and Logistics Systems 01/11/01

RBA 2000 01/22/01

VA Info Security Awareness Course 03/19/01

Previous NFFE facilities 03/22/01

Rehiring annuitants later amended in Oct 04/10/01

Work Stress Project 05/08/01

Virtual Call Centers VIC 061401

Remote Management in Loan Guarantee 06/25/01

SDN 3 Pre-Discharge and C&P jurisdiction 08/14/01

SIPA Beta Test eval 08/15/01

Rehiring annuitants to assist Tiger Team 10/15/01

Notational Performance Plan Journey RVSRs 12/20/01

2000

Certification 01/02/00

Sector Sites 02/29/00

Remote Mgmt Cleveland Pittsburgh Pilot 04/04/2000

Case Mgmt Implementation 04/14/2000

SDN 8 Finished Product Review Worksheet Pilot 05/18/2000

SDN 2 Virtual Call Center Pilot 04/14/2000

National Telephone Hours 06/12/2000

C&P Focus Groups 09/11/2000

RPO Mandatory Overtime 11/13/2000

Rewards and Recognition 11/20/2000

Overseas Project 12/20/2000

1999
STAR implementation 01/19/99

New Technology employee user computer 02/14/99

Technical Skills matrix 02/14/99

Vital Implementation 03/16/99

CATS System 03/21/97

Mortgage loan accounting center 12/15/99

1998

Remote Mgmt VR&C Hartford & Boston 06/16/98

Ground Rules Mid Term Bargaining VBA 07/13/98

BPR Subject Matter Experts 07/14/98

Use of Teams to Perform Work 10/21/98

1997

Education RPOs 03/05/97

Consolidation of Four Northern tier Medical Centers in VISN 12 to Milwaukee 03/18/97

Nationwide Loan Guaranty Restructuring in VBA 10/26/96

Help Teams 05/23/97
ISD Training 11/20/97

1996

Loan Guarantee 12/13/96

1995

Vountary early Retirement authorization VBA 090795
1994

Consolidation of Education Claims Processing and Moving Chapter 30 Debt Collection VBA 07/28/94

1992
Employee Development 11/12/92

1991

BPR Testing at Demonstration Sites 0/10/901