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Memorandum Of Understanding

Acting as a binding legal document a MOU is a collective bargaining agreement establishing each parties obligations. MOUs set and define parameters for both parties to follow. There are MOUs that affect our members nationally and others that affect more specific regions, including VISNs. 

AFGE National VA Council’s priorities are its members and we strive to  bargain for the fairness of all.

To improve searchability of files that may affect you and your departments, naming conventions were created.
For national:
MOU (month-date-year) Title of the Memorandum Of Understanding

VISN MOU are not bargained nationally. They are relatable only to that VISN.
The following is the naming convention for VISNs:
VISN # MOU (month-date-year) Title of the Memorandum Of Understanding

 

2022 National MOU

VBA

VBA MOU (10-27-2022) Stay in VBA

VBA MOU (10-27-2022) Resumption of In-Person Fiduciary Activities

VBA MOU (10-09-2022) Claims Automation – Decision Support Pilot Expansion

VBA MOU (9-28-2022) Loan Guaranty Service (LGY) Call Recording

VBA MOU (9-28-2022) Individual Quality Review (IQR) Reconsideration Off-Station Review

VBA MOU (9-27-2022) NCC Transition to Remote Work

VBA MOU (9-28-2022) Loan Production FFLR UCD-ULAD Pre-Population

VBA MOU (5-26-2022)Establishment of Military Sexual Trauma Operations Center

VBA MOU (5-26-2022) Loan Technician Award Program (Loan Administration)

VBA MOU (5-26-2022)Loan Specialist Award Program (Loan Production)

VBA MOU (5-24-2022) Appeals Workload Distribution Initiatives

VBA MOU (3-24-2022) Decision Review Officer (DRO) National Performance Standard

VBA MOU (3-24-2022) iConect Standardized Search for Nehmer Cases

VBA MOU (3-24-2022) PMC Veteran Service Representative (VSR) National Performance Standard

VBA MOU (3-24-2022) Senior Veteran Service Representative (GS-12) National Performance Standard

VBA MOU (3-24-2022) Veteran Service Representative (VSR) National Performance Standard

VBA MOU (1-14-2022) Fiduciary Transition to VBMS

VBA MOU (1-14-2022) Public Contact Team (PCT) OFO-NCC Quality Management Plan

VBA MOU (1-14-2022) Public Contact Team (PCT) AskVA (AVA) Tool

VBA MOU (1-14-2022) Public Contact Team (PCT) Customer Relationship Management Unified Desktop Optimized

MOU VBA MOU (1-14-2022) Rating Veteran Service Representative National Performance Standard

VBA MOU (1-14-2022) Public Contact Team (PCT) Visitor Engagement and Reporting Application (VERA)

2021 National MOU

VBA

VBA MOU (12-08-2021)Remote DROC-DC Memo OAR

VBA MOU (11-30-2021) ePerformance for the FY-22 Performance Year MOU (002)

VBA MOU (11-23-2021) CBTS – VSR Content Validity Survey Subject Matter Expert (SME) Request

VBA MOU (10-14-2021) Hybrid SAH Agent Review Appraiser GS-11-12 Performance Standard

VBA MOU (10-14-2021) Team Lead-Appraiser GS 12 Loan Guaranty Division Performance Standard

VBA MOU (10-14-2021) Review Appraiser GS 11-09-07 Loan Guaranty Division Performance Standard

VBA MOU (10-14-2021) Specially Adapted Housing (SAH) Coordinator GS 12 Loan Guaranty Division Performance Standard

VVA MOU (10-07-2021) Mandatory Overtime Fiscal Year 2022

VBA MOU (9-30-2021) Legal Instrument Examiner Performance Standard

VBA MOU (9-30-2021) Fiduciary Service Representative (FSR) Performance Standard

VBA MOU (9-30-2021) Field Examiner (FE) Performance Standard

VBA MOU (9-14-2021) Specially Adapted Housing (SAH) Agent GS 12-11 Loan Guaranty Division Performance Standard

VBA MOU (9-08-2021) St. Louis Regional Processing Office (RPO) Realignment

VBA MOU (9-08-2021) Office of Administrative Review (OAR) National Mentoring Program

VBA MOU (8-18-2021) VBA Onboarding Process for VSR-RVSR

VBA MOU (8-06-2021) PMC Dependency and Indemnity Compensation (DIC) Burial Workload 

VBA MOU (7-15-2021) Compensation Service RVSR Competency-Based Training System (CBTS)

VBA MOU (7-15-2021) VRS Performance Standard

VBA MOU (7-14-2021) VSR Proficiency Level Survey

VBA MOU (7-12-2021) VSR Competency Model Proficiency Level Survey

VBA MOU (6-15-2021) Expanded ERRA Guidance

VBA MOU (5-20-2021) VIP Training Implementation

VBA MOU (5-20-2021) Claims Assistants Transition into Production WATRS

VBA MOU (5-20-2021) Blue Water Navy (BWN) Nehmer Project

VBA MOU (5-12-2021) Mandatory Overtime Fiscal Year 2021 

VBA MOU (5-12-2021) Military Sexual Trauma (MST) Consolidated Processing Interim State

VBA MOU (5-12-2021) Traumatic Brain Injury (TBI) Pilot

VBA MOU (5-06-2021) COVID 19 Exam Special Project

VBA MOU (5-05-2021) Appeal Team Transition Phase II 

VBA MOU (5-04-2021) Availability Playbook – Best Year Ever Initiative

VBA MOU (4-27-2021) National VSR Sr VSR DIF Survey

MOU Archives

2019 National MOU

VBA

VBA MOU (12-17-2019) Education Service Mandatory Overtime FY2020

VBA MOU (12-04-2019) National Call Center LAS and PRC National Performance Standard

VBA MOU (10-31-2020) Field Examiner Task-Based Quality Checklist

VBA MOU (10-31-2019) Reasonable Accommodation Centralized Program (RCAP) Process

VBA MOU (10-31-2019) Legal Instruments Examiner Task-Based Quality Checklist

VBA MOU (10-31-2019) Legal Instruments Examiner Modification to Performance Standards

VBA MOU (10-31-2019) Field Examiner Modification to Performance Standards

VBA MOU (10-31-2019) Fiduciary Service Representative Task-Based Quality Checklist\

VBA MOU (10-31-2019) Fiduciary Service Representative National Performance Standard

VBA MOU (10-31-2019) Education Service Revised Quality Scorecard

VBA MOU (10-31-2019) Changes to FOIA Redaction Process for Personally Identifiable Information

VBA MOU (10-31-2019) ASPEN Migration for Fiduciary Hub Employees

VBA MOU (10-30-2019) Utilization of VCS Resources for Legacy Appeals

VBA MOU (10-30-2019) SSD, VR&E Beneficiary Travel and Direct Reimbursement Standardization Pilot

VBA MOU (10-30-2019) Loan Guaranty Service Planview Enterprise One Usage

VBA MOU (10-30-2019) Loan Guaranty Service Funding Fee Refund Initiative

VBA MOU (10-30-2019) Fiduciary Hub Mandatory Overtime

VBA MOU (10-30-2019) Education Service Mandatory Overtime

VBA MOU (7-24-2019) Pension Call Center Transition to National Call Centers

VBA MOU (7-24-2019) NWQ Distribution Change Pension Management Centers

VBA MOU (7-24-2019) Loan Guaranty Service Tier 1 Phone Calls Plan

VBA MOU (7-24-2019) IPPS for Vocational Rehabilitation and Employment Initiative

VBA MOU (7-24-2019) Field Examiner Production Element Modification

VBA MOU (7-23-2019) VRE Implementation of Time Study

VBA MOU (7-23-2019) SSD Revolving Fund Loan Process Standardization Pilot

VBA MOU (7-23-2019) SSD Limited Pay Process Standardization Pilot

VBA MOU (7-23-2019) RVSR Exam Pilot

VBA MOU (7-23-2019) Loan Guaranty Service LGY Changes to Performance Standards

VBA MOU (7-23-2019) Centralized Mail for Education Service

VBA MOU (6-14-2019) National Call Center Mental Health Executive Order 13822

VBA MOU (6-14-2019) Fiduciary Hub Transition Plan to the National Call Centers

VBA MOU (6-13-2019) Support Service Division SSD Attorney Fee Process Improvement Pilot

VBA MOU (6-13-2019) National Call Center CRM Unified Desktop Optimized Continuous Improvement Sites Visits

VBA MOU (6-10-2019) JRVSR Job Task Analysis Survey

VBA MOU (5-24-2019) Reassignment of PMC Employees to VSC

VBA MOU (5-24-2019) National Performance Plan VSOC Vocational Rehabilitation Counselor

VBA MOU (5-24-2019) Character of Discharge Consolidation

VBA MOU (5-23-2019) RQRS National Performance Standard

VBA MOU (5-23-2019) AQRS National Performance Standard

VBA MOU (5-02-2019) VRE-VRC Competency Based Training System National Baseline Full Deployment

VBA MOU (5-02-2019) National Call Center Transition of Call Center Excluded Time Database Platform to SalesForce

VBA MOU (5-02-2019) Indianapolis Fid Hub Quality Review Trainer Performance Standard

VBA MOU (5-01-2019) Pension Fiduciary Service Appeals National Quality Checklist

VBA MOU (5-01-2019) LGY System Application Redesign

VBA MOU (5-01-2019) Education Service Veterans Claims Examiner VCE GS7 GS09 National Performance Standards

VBA MOU (5-01-2019) Education Service Veterans Claims Examiner National Performance Standards LEAD VCE Regional Processing Office GS 12

VBA MOU (5-01-2019) Education Service Senior Veterans Claims Examiner National Performance Standards

VBA MOU (5-01-2019) Decision Review Office Performance Standards Seattle and St Petersburg Decision Review Operations

VBA MOU (5-01-2019) Changes to PMC VSR Output Performance Element

VBA MOU (4-24-2019) ECOMP

VBA MOU (1-31-2019) VRE Centralized Mail and Active Folder Scanning

VBA MOU (1-31-2019) QMS

VBA MOU (1-31-2019) Military Sexual Trauma MST Change in Process

VBA MOU (1-31-2019) Field Examiner Quality Review Checklist

VBA MOU (1-31-2019) Field Examiner National Performance Standards

VBA MOU (1-31-2019) Discontinuation of End-Product 693

VBA MOU (1-30-2019) PMC VSR Quality Review Checklist

VBA MOU (1-30-2019) Nationwide Fiduciary Hub Legal Instruments Examiner Excluded Time and Productivity Tool

VBA MOU (1-30-2019) Military Service Coordinator MSC National Performance Standards

VBA MOU (1-30-2019) Legal Instruments Examiner Performance Standards

2018 National MOU

VBA MOU

VBA MOU (11-14-2018) Workload and Time Reporting System WATRS

VBA MOU (11-08-2018) National Call Center LAS National Performance Standards

VBA MOU (11-07-2018) Pension Management Center and Veterans Service Representatives Performance Standards

VBA MOU (11-07-2018) Mandatory Overtime MOU FY-2019

VBA MOU (7-16-2018) Revised Process for Conducting and IU Certification Review

VBA MOU (7-06-2018) Education Service Organizational Structure Change

VBA MOU (6-29-2018) Claims Assistant National Performance Standards

VBA MOU (6-19-2018) Nationwide Fid Hub – Field Examiner Excluded Time Policy and Production Tracker

VBA MOU (5-10-2018) Skills Certification ROs for RVSR-DRO JTA Site Visits

VBA MOU (5-10-2018) Schedule for Rating Disabilities Updates

VBA MOU (5-09-2018) PMC VSR, Sr. VSR, JRVSR, and DRO Surveys

VBA MOU (5-09-2018) PMC Utilization of Automated Private Medical Records Program

VBA MOU (5-09-2018) Pension & Fiduciary Automated State Consolidated Plot Processing

VBA MOU (5-09-2018) Fiduciary Hub Change in Work Credit

VBA MOU (5-09-2018) BFFS Version 4.0

VBA MOU (5-08-2018) EP 310 Future Exam Project

VBA MOU (4-09-2018) VR & E Field Survey-CAPRI

VBA MOU (2-09-2018) Change in the Assignment of Work for all QRT Members

VBA MOU (1-11-2018) GS 12 Senior Veterans Service Representatives Performance Standards

VBA MOU (1-11-2018) Field Examiner Excluded Time Policy and Production Tracker

VBA MOU (1-10-2018) VSR Performance Standards – Modification to Element 3

VBA MOU (1-10-2018) Claims Assistant National Performance Standards

2017 National MOU

VBA

VBA MOU (12-05-2017) Mandatory Overtime FY 2018

VBA MOU (10-19-2017) Rating Veterans Service Representatives Performance Standards

VBA MOU (10-19-2017) New Camp Lejune CLCW Regulations and Presumptive Conditions

VBA MOU (10-19-2017) Lincoln Fid Hub Local Quality SOP

VBA MOU (10-19-2017) IDES Veterans Service Representatives Performance Standards

VBA MOU (10-19-2017) Decision Ready Claims Program

VBA MOU (7-27-2017) Education Service Regional Processing Office–Revised Quality Review Worksheet

VBA MOU (7-26-2017) Requirement for IDES Military Service Coordinators to use ERRA Tool

VBA MOU (7-26-2017) Real Property Workspace Management Directive

VBA MOU (7-26-2017) National Work Queue Phase 2

VBA MOU (7-26-2017) National Mentoring Program Initiative

VBA MOU (7-26-2017) Letter Improvement Project–Veterans Experience Changes

VBA MOU (7-26-2017) Expansion of Legal Instruments Examiner Pilot

VBA MOU (6-13-2017) PMC VSR Training Curriculum

VBA MOU (4-06-2017) VSR Quality Review Checklist 

VBA MOU (4-06-2017) Veterans Service Representatives Performance Standards

VBA MOU (4-06-2017) Mandatory Overtime 2017

VBA MOU (4-06-2017) Loan Guaranty Service- Cisco Enterprise Telephone System

VBA MOU (4-06-2017) Employee Performance Report Tool

VBA MOU (4-06-2017) Compensation Work Credit Measurement

VBA MOU (3-31-2017) Claims Assistant National Performance Standards Pilot

VBA MOU (3-31-2017) BFFS Work Items

VBA MOU (2-21-2017) VBA Telework Directive

VBA MOU (2-21-2017) Education Service MITRE Studies

VBA MOU (2-06-2017) Vocational Rehabilitation and Employment VetSuccess on Campus Expansion Pilot

VBA MOU (1-20-2017) Senior VSR Job Task Analysis Survey

VBA MOU (1-20-2017) Committee on Waivers and Compromises Consolidation

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